Skip to content

Affid Serve / Policies

Accessibility

Our commitment to making the Affid website and client workspace usable for everyone, and how to tell us when something gets in your way.

Last updated

A practical starting point

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If any part of the site is hard to use, contact us and we will help you complete your request another way.

Our commitment

Affid aims to make its website and client workspace accessible to people with disabilities, including people who use screen readers, keyboard navigation, voice control or magnification. We work toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

This is an ongoing effort. Pages and features change, and some content may not yet meet every guideline.

What we do

We build pages with these practices in mind and review them as the site changes:

  • Visible keyboard focus and keyboard access to menus and forms
  • Text alternatives for meaningful images
  • Readable color contrast and text that can be resized
  • Animation that respects your device’s reduced-motion setting
  • Headings and labels that describe the content and controls

Get help or report a barrier

If something on the site is hard to use, call (866) 888-2992 or email support@affidserve.com. Tell us the page, what you were trying to do and the assistive technology you use, if any.

We can help you complete a service request, review information or receive documents another way while we look into the issue.

A question about this policy?

Contact Affid Serve.

Operated by Twelva Technologies Inc.

Include the policy name and a brief description of your question. For an existing request, add a non-confidential reference and the email associated with your account.

support@affidserve.com

Call (866) 888-2992. 24/7 support, 365 days a year.