Tell the team what needs to change
A new email address may need different contact or workspace arrangements. Tell your Affid team whether you are changing your own address, adding a colleague to the conversation or asking about access for someone else. These are different requests, so explain which one applies rather than assuming the existing invitation covers every address.
Provide enough context to review it
The help center prepares a message for the team; it does not update an account or add someone to a matter. Keep the request focused on the contact change. The team will clarify the information and arrangements needed for the specific matter before you rely on the new address.
- Give your name and the email address currently associated with the matter.
- Specify the proposed address and whether it replaces your address or belongs to another contact.
- Include a non-confidential matter reference, if available, and ask the team to confirm the next step.
Confirm the arrangements before using them
If you cannot use the old inbox, mention that in your message. Follow the instructions the team provides for the intended address. Forwarding a previous sign-in link is not a substitute for asking the team to arrange the appropriate access, and you should not include that link in your support request.
