Legal Center
The terms that apply to Affid’s services, how information is handled, and the policies on cancellations, security and accessibility. Each document shows the date it was last updated.
Affid Serve is operated by Twelva Technologies Inc.Documents
- Service termsThe agreement for requests: scope, timing, payment, documents, liability and disputes.
- Privacy policyWhat information Affid receives, how it’s used, who may receive it and how long it’s kept.
- Cancellation & refundsHow to cancel a request, how a refund is worked out and what to do about a charge.
- Security & confidentialityHow case documents and accounts are protected, and how to report a concern.
- AccessibilityThe accessibility standard Affid works to, and how to get help or report a barrier.
Find a specific answer
Each link opens the part of the document that answers it.
- How do I cancel a request?Cancellation & refunds
- How is a refund worked out?Cancellation & refunds
- What if a serve isn’t completed?Cancellation & refunds
- I see a duplicate or unexpected charge.Cancellation & refunds
- Who performs the work?Service terms
- How are prices and extra costs set?Service terms
- What is the limit of Affid’s liability?Service terms
- Which law governs a dispute?Service terms
- What information does Affid receive?Privacy policy
- How long is information kept?Privacy policy
- How do I make a privacy request?Privacy policy
- Who can see my matter?Security & confidentiality
- How do I report a security concern?Security & confidentiality
- How do I report an accessibility barrier?Accessibility
Legal and privacy questions
Name the document and describe your question. For an existing request, add a non-confidential reference and the email on your account.
Phone(866) 888-299224/7 support, 365 days a year
Mailing address (mail only)Affid Serve
455 Market St Ste 1940 PMB 755007
San Francisco, CA 94105-2448Mail only. No walk-ins or document drop-offs at this address.
455 Market St Ste 1940 PMB 755007
San Francisco, CA 94105-2448Mail only. No walk-ins or document drop-offs at this address.