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Trust Center.
How Affid handles your papers.

Who serves your papers, how every attempt is recorded, how your documents and account are protected, and where to find the policies behind it.

Chat with usSecurity detailsLegal Center
Affid trust summary
  • Registered & bonded California process server
  • Every attempt logged with date, time, GPS and photo
  • Case documents in private storage
  • Two-step verification for your account
  • Scope and fees confirmed before work begins

Reviewed November 4, 2026

What you can rely on.

Each point below is covered in more detail on the linked page.

01

Registered servers serve your papers.

Affid is a registered and bonded California process server, and every process server who serves papers for Affid is a California registered process server. Registration details appear on each signed Proof of Service; we don't publish registration numbers on this site.

  • Affid serves, files and delivers prepared documents and carries out defined on-site tasks.
  • Affid is not a law firm and doesn't give legal advice. Your attorney or the California Courts self-help pages decide the legal steps.
About Affid Serve
02

Every attempt is on the record.

Each attempt is logged with its date, time, GPS location and a photo, and saved to your matter. When service is complete, the registered process server signs the proof of service for you to file.

  • Follow attempts and outcomes in your client workspace.
  • For substituted service, the mailing date and the date service is complete are recorded too.
See a sample service reportCalifornia's 2027 service rules
03

Your documents stay private.

Documents you upload are kept in private storage, never at public web addresses, and open only for signed-in accounts with access to the matter.

  • Access follows each account's role: clients see their own matters; staff and assigned servers see what the assignment needs.
  • Two-step verification with an authenticator app is available for your account.
  • Credentials for apps you connect are encrypted with AES-256-GCM before they are stored.
Security & confidentiality
04

Chat when you choose to.

The chat on this site loads only when you open it. Fin, our AI assistant, answers first and the Affid team can take over.

  • Keep case documents, passwords and card details out of chat; documents go in your client workspace.
  • Chat runs on Intercom, one of the providers listed on our security page.
Privacy policy
05

Prices you can check first.

Get an address-based estimate without an account. The scope and fees are confirmed with you before work begins.

  • Eligible online checkout runs on Stripe; card details are entered on the payment provider's page, not stored by Affid.
  • Cancellations and refunds follow a published policy.
Get an instant quoteCancellation & refunds

Who you are working with.

Affid Serve is a brand of Twelva Technologies Inc.

Contact the team

(866) 888-2992
support@affidserve.com

24/7 support, 365 days a year

Mailing address

Affid Serve
455 Market St Ste 1940 PMB 755007
San Francisco, CA 94105-2448

Mail only. No walk-ins or document drop-offs at this address.

Public profiles

Facebook

Google Business Profile

Report a security concern: email support@affidserve.com with “Security” in the subject.

Policies.

The terms and policies that apply to every request.

Trust questions.

All questions
Are your process servers registered?

Affid is a registered and bonded California process server, and every process server who serves papers for Affid is a California registered process server.

Where should I send my case documents?

Upload them in your client workspace, where they are kept in private storage. Please don't send case packets through chat or ordinary email unless the team arranges another method for your matter.

Can I see what happened at each attempt?

Yes. Each attempt is logged with its date, time, GPS location and a photo, and you can follow it in your client workspace. The sample service report shows what you receive.

Can you complete our firm's vendor or security review?

Yes. Ask the team and tell us what your firm requires, such as a security questionnaire.

Next step

Questions before you start?

Chat with the team about your papers, the location and your deadline. Scope and fees are confirmed before anything starts.

Our team confirms scope and fees with you before work begins.
Chat with usRequest service